We want every order to arrive in good condition. If something goes wrong, returns on ApnaDropship are
handled through our Admin team, who work with the supplier to sort it out.
When can an order be returned?
- The product arrived damaged or defective.
- The customer received the wrong item or a different variant than ordered.
- The product is not as described on its product page.
- The parcel could not be delivered and was returned by the courier.
A return must be reported within 7 days of delivery.
How to request a return
- Contact us (see the Contact Us page) and share the order number.
- Tell us what is wrong and send clear photos or a short video of the product and its packaging.
- Our Admin team reviews the request with the supplier and tells you the outcome.
What happens next
- If the return is approved, the order is marked Returned in your account and the product goes back to stock.
- Orders that are returned or cancelled do not count towards a reseller's profit or a supplier's earnings.
- Replacements, refunds or adjustments are decided case by case by the Admin team.
Cancelling an order
An order can be cancelled before it is dispatched. Once the parcel has been handed to the courier,
please contact us instead and we will help.
Not eligible
- Products that were used, damaged by the customer or returned without their original packaging.
- Requests made after the return period has passed.